ok ladies now let's get "in-formation"!
 Free Shipping Worldwide Yes, it's true! We ship worldwide for free! All prices on the website include FREE standard shipping worldwide. Your Lush Virgin Hair Extensions are shipped from our Los Angeles storefront. It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable. DESTINATION SERVICE ESTIMATED TIME TAXES/DUTIES United States FedEx or USPS 3-5 Business Days Only charged in CA Canada USPS Priority 5-15 Business Days Charged by Country International¹ DHL Express* 6-20 Business Days* Charged by Country International Orders: On very rare occasions, international shipping to some countries can take 1-4 weeks or even longer for some slow-to-ship countries. We are not responsible for any delays caused by the destination country's customs clearance processes. TRACKING YOUR ORDER You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact us immediately. Please allow 24 hours for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. COURIER PHONE NUMBERS COURIER PHONE INSTRUCTIONS USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2 FedEX 1-800-463-3339 Keep saying "Speak to a representative" at each prompt UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages USA STATE SALES TAXES Please note that Lush Hair Imports charges state sales taxes on orders in California at the rate applicable for the county of the purchaser. There is No Tax applicable to all other states. RETURNS & EXCHANGES Lush Gift Cards are non-refundable. Our Luxury Virgin Hair Extensions are FINAL SALE due to federal laws regarding health and sanitation. NO returns or exchanges. If you notice your product to be defective, please contact us at info@LushHairImports.com IMMEDIATELY within 3 business days. If your item is defective we will allow an exchange. We will NOT allow an exchange if the item has ANY signs of being worn. In order to exchange hair cannot be brushed, combed, cut, taken out of the bundle and tried on, or processed in anyway. If management decides to exchange your extensions, we will notify to ship to our return center. When sending in hair extensions for exchange you MUST have a tracking number that needs to be emailed to us for your return order to be processed. We REQUIRE a tracking number for returns to protect both the buyer and our business. If you return an item without a tracking number, we ARE NOT responsible for loss and will not be able to exchange your purchase. Please allow 3-5 business days for processing returns. WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE. Payments and Ordering Information We accept Visa, MasterCard, American Express, Discover, Paypal, and Bill Me Later through PayPal. For International customers, PayPal is usually the best option because of International AVS (Address Verification Service) requirements. We also accept Moneygram and Western Union payments as alternatives. Credit Cards Our credit card system will only process orders using your billing address for security reasons. We take fraud seriously. All orders must be shipped to your billing address. PRIVACY POLICY LUSH HAIR IMPORTS is the sole owner of information collected on this site. We will not sell, rent, or disclose any of you information to any party. Wholesale Wholesale orders are available upon request. There is a process to becoming a wholesale customer. Send an e-mail to info@LushHairImports.com to get detailed information. WE ARE HERE TO HELP. Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.